Terms of Service

1.The agreement

These terms are between you and Hoodlynk. By creating an account or using the website or the app, you accept them. If you do not, do not use the service.

You must be 18 or over, and the details you give us must be true. An account created with somebody else’s identity is not yours, and we will close it.

2.What Hoodlynk is — and is not

Hoodlynk is a marketplace and a set of tools. We list property, introduce the people on either side of a rental, and provide the machinery for the tenancy that follows: rent, receipts, repairs, inspections and documents.

We are not a party to your tenancy. The agreement to rent is between the landlord or agent and the tenant. We are not the landlord, not the agent, and not a guarantor of either. We do not own the properties listed here and we do not inspect them before they are published.

3.Your account

• Keep your password to yourself. Anything done through your account is treated as done by you.
• Tell us at once if you think somebody else is in it — write to support@hoodlynk.com. Changing your password signs out every other session.
• One account per person. Verification exists so that the person on the other side of a deposit is who they say they are, and several accounts for one person defeats it.
• You can close your account whenever you like, from the app or from this form.

4.Listing a property

If you publish a listing, you are telling us and every reader that:

• you own the property or are authorised to let it, and you can prove it if asked;
• the description, the price and the photographs are accurate and current, and the photographs are of the property being advertised;
• the terms you advertise are the terms you will honour — the rent, the deposit and the charges named in the listing are the ones the tenant will be asked for.

We may take down a listing that breaks any of this, and we may suspend an account that does it repeatedly. A listing is public: its address, price and photographs are visible to anyone.

5.What you may not do

• Advertise a property that does not exist, that you cannot let, or that you have no intention of letting on the terms you advertised.
• Ask anybody to pay a deposit or a viewing fee outside the platform before they have seen the property. This is how the common rental scam in this market works, and it is why we say so here rather than in a help article.
• Discriminate against a prospective tenant on any ground protected by Article 27 of the Constitution.
• Harass, threaten or abuse anybody, or use what you find here to contact them for anything other than the tenancy.
• Scrape, copy or resell the listings, or try to get at parts of the service you have not been given access to.
• Upload anything unlawful, or anything that is not yours to upload.

6.Payments

Rent and other charges paid through Hoodlynk are processed by a payment provider. Money moves between the tenant and the landlord; we are not holding it on anyone’s behalf beyond the mechanics of settlement.

Fees, where they apply, are shown before you confirm a payment. A dispute about whether rent was due, or about the state of a property, is between the landlord and the tenant — we will provide the records we hold, which is what they are for.

7.What you upload

Your photographs and descriptions stay yours. By uploading them you give us permission to display, store and resize them so that the service can show them — on the site, in the app, and in a search result that links back here. That permission ends when you delete the content, save for copies already served and cached, which age out.

8.Availability

We try to keep the service up and we do not promise that it always will be. We may change features, and we will not remove something you depend on without notice where we can help it. Maintenance happens.

9.Liability

We are responsible for running the platform. We are not responsible for the conduct of the people on it, for the condition of a property, for whether a tenancy works out, or for a dispute between a landlord and a tenant.

Nothing here limits liability that cannot be limited under Kenyan law — including for fraud, or for death or personal injury caused by negligence.

10.Suspending or closing an account

We may suspend or close an account that breaks these terms, that is being used to defraud people, or that we are required to act on by law. Where we can tell you why, we will. You can close your own account at any time; see the deletion form and the privacy policy for what happens to your data afterwards.

11.Law and disputes

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction. If something has gone wrong, write to support@hoodlynk.com first — most of it we can sort out without anybody going anywhere near a court.

12.Changes to these terms

We update the date at the top when these change. A change that materially affects you will be announced by email or in the app before it takes effect, and continuing to use the service afterwards is how you accept it.